ABOUT MILQUE

APPOINTMENTS AND CANCELLATIONS

Did you know milque.spa is a family run, boutique award winning day spa and as such we are in high demand and have limited appointments available as we book up  in advance.

The time we allocate for your appointment is reserved for you. When you book an appointment with us, we guarantee you this time and appoint a fully qualified and highly experienced professional to take care of you.

We understand there can be unforeseen circumstances, and we understand however we do require at least 24hrs notice prior to your appointment if you need to cancel or reschedule. 

Cancellations received at least 24 hours prior to your appointment time are cancelled without charge.

If you cancel within 24 hours or do not show up, you will lose the booking fee you paid to secure your appointment. 

If you are using a spa gift voucher we require the gift voucher number to secure your booking with is used as your booking fee. if you cancel within 24 hours notice or no show the voucher will be treated as void. 

All appointments over 1 hour treatment time incl. hair services require a a booking fee via direct debit or to be paid over the phone by credit card or in salon to secure your booking.

SPA ETIQUETTE

We recommend you arrive 15 minutes prior to your scheduled appointment for all spa treatments and packages. This will allow you time to change into your spa attire and complete the necessary health questionnaire prior to the commencement of your treatment. Arriving late will minimise your spa treatment as all the treatments commence and conclude as scheduled.  As the spa is a place of relaxation with tranquil surrounds, we request that you turn off your mobile phone and/or other electronic devices.

Prices subject to change without notice. 

GIFT VOUCHERS

Give the ultimate gift of time. Time to relax, unwind and indulge in our range of luxurious treatments and services. Whether its time in our hair salon or being pampered within our day spa, it is the perfect gift to give. Milque.spa gift vouchers come beautifully gift boxed with complimentary chocolates inside. Purchases can be made in person, via telephone or email, with the gift certificate being sent directly to you or the recipient via email or post for a minimal fee.

Gift vouchers are to be presented when redeeming treatments or products. Gift vouchers have a 12 month expiration from the purchase date and are non-refundable.

 

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